Appeals and Complaints Procedure
What to do if you aren't happy with the way
CCW has handled your request for information.
If you are not happy with our refusal to release information and
wish to appeal, you should write to:
Director Plans and Resources
Countryside Council for Wales
Maes y Ffynnon
He will consider your appeal (unless he was involved in the
original decision to refuse information, in which case another
director will consider the appeal). Explain your appeal and mention
any letters you have already sent us.
If you are still not satisfied you have a right of appeal
Information Commissioner’s Office
Telephone: 01625545700 or e-mail: email@example.com
If you wish to make a complaint about the way your request was
handled by CCW, use our formal Complaints Procedure. Write to
Martin Parkinson, Director Plans and Resources(Countryside Council
for Wales, Maes y Ffynnon, Penrhosgarnedd, Bangor, Gwynedd LL57
2DW). He will investigate your complaint thoroughly and reply
within two weeks of receiving your letter.
If you are still not happy, write to Roger Thomas, Chief
Executive (Countryside Council for Wales, Maes y Ffynnon,
Penrhosgarnedd, Bangor, Gwynedd LL57 2DW). Explain your complaint
and mention any letters you have already sent us.
If you feel that the Chief Executive has not handled your case
properly, you can refer your case to the Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK 5AF. Telephone:01625545700 or e-mail: firstname.lastname@example.org