Appeals and Complaints Procedure

What to do if you aren't happy with the way CCW has handled your request for information.

Appeals

If you are not happy with our refusal to release information and wish to appeal, you should write to:

Martin Parkinson
Director Plans and Resources
Countryside Council for Wales
Maes y Ffynnon
Penrhosgarnedd
Bangor
Gwynedd
LL57 2DW

He will consider your appeal (unless he was involved in the original decision to refuse information, in which case another director will consider the appeal). Explain your appeal and mention any letters you have already sent us.

If you are still not satisfied you have a right of appeal to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
Sk 5AF.

Telephone: 01625545700 or e-mail: mail@ico.gsi.gov.uk

Complaints Procedure

If you wish to make a complaint about the way your request was handled by CCW, use our formal Complaints Procedure.  Write to Martin Parkinson, Director Plans and Resources(Countryside Council for Wales, Maes y Ffynnon, Penrhosgarnedd, Bangor, Gwynedd LL57 2DW). He will investigate your complaint thoroughly and reply within two weeks of receiving your letter.

If you are still not happy, write to Roger Thomas, Chief Executive (Countryside Council for Wales, Maes y Ffynnon, Penrhosgarnedd, Bangor, Gwynedd LL57 2DW). Explain your complaint and mention any letters you have already sent us.

If you feel that the Chief Executive has not handled your case properly, you can refer your case to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK 5AF. Telephone:01625545700 or e-mail: mail@ico.gsi.gov.uk